Delivery Leader · AI-Enabled Transformations · Enterprise Implementation
25+ years of building systems, leading teams, and delivering outcomes that last. Use this site to explore what I do, how I think, and what I value.
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Delivery Leader and AI-enabled transformation specialist with 25+ years of experience spanning multinational B2B manufacturing and consulting, including 18 years in manufacturing operations and technology leadership and 7+ years in Salesforce consulting.
I combine a Lean/Six Sigma foundation with deep multi-cloud platform expertise to bridge business analysis, solution architecture, project leadership, and hands-on configuration into measurable delivery outcomes.
Two-time Salesforce MVP and recognized community leader who builds high-performing consultants, repeatable delivery frameworks, and systems that help organizations succeed.
A 25-year arc from manufacturing floor to enterprise delivery leadership.
Lead complex Salesforce implementations across Financial Services, Manufacturing, Life Sciences, and other enterprise environments as senior delivery resource.
Translate ambiguous client needs into clear requirements, practical solution designs, delivery plans, and measurable outcomes spanning business analysis, project leadership, and solution architecture.
Own and evolve the firm's Performance Management Leadership program, developing stronger managers, directors, and delivery leaders through structured coaching, accountability frameworks, and practical standards.
Coach consultants on delivery judgment, client communication, solution thinking, and professional growth at every career stage.
Strengthen delivery governance through repeatable frameworks, project review practices, role clarity, and continuous improvement rhythms.
Drive AI-enabled and data-driven solution design, including practical application of Agentforce and emerging tools to improve delivery quality and client outcomes.
Led end-to-end Salesforce engagements covering discovery, requirements definition, solution design, configuration, testing, training, and go-live, as functional delivery lead, business analyst, project lead, and solution engineer.
Delivered multi-cloud solutions spanning Sales Cloud, Service Cloud, Experience Cloud, Financial Services Cloud, Manufacturing Cloud, Data Cloud, integrations, automation, reporting, and document-generation patterns.
Partnered with executives, business leaders, architects, developers, and end users to align Salesforce capabilities to operational goals and measurable business outcomes.
Produced clear project artifacts: process flows, user stories, acceptance criteria, design notes, project review materials, and executive-ready readouts.
Served as trusted translator between business stakeholders and technical delivery teams navigating scope, risk, prioritization, and project health.
Mentored client-side administrators and junior consultants on Salesforce best practices, delivery discipline, documentation, and solution thinking.
Owned and evolved Salesforce and related web-based business systems across divisions in the U.S., Canada, and Europe as platform owner, subject matter expert, declarative developer, Scrum Master, and cross-functional liaison.
Led Salesforce enhancement projects from business need through requirements, design, testing, deployment, training, and adoption.
Designed and delivered Salesforce training across all formats (documentation, video, web-based learning, and LMS content) for audiences from shop floor to C-suite.
Designed and built a best-in-class B2B Net Promoter Score program within Salesforce, integrating survey tools, analytics, and workflow automation; recognized as a model implementation by senior leadership and external partners.
Applied continuous improvement methodology (Lean, 5S, process clarity) to platform adoption, data quality, and user experience, producing measurable improvements in utilization and data integrity.
Participated in CI/CD pipeline management and release validation practices.
Facilitated Lean and Six Sigma continuous improvement events generating more than $2MM in approved cumulative savings for the Luck, WI manufacturing facility.
Designed and delivered continuous improvement and 5S training for internal teams and customer locations; built training content for adult learners at all organizational levels.
Co-developed a Visual Basic-based material and order management system across three departments.
Earned Lean Leader/Practitioner certification and Six Sigma Black Belt credentials.
Presented on operational cost reduction through process understanding and standardization at the Twin Cities Lean Manufacturers Paradigm Group.
Led manufacturing teams in a high-volume production environment, building foundational leadership in communication, accountability, scheduling, quality, safety, and operational execution.
The disciplines I've spent years building, and continue to sharpen every day.
End-to-end implementation across Sales Cloud, Service Cloud, Experience Cloud, Manufacturing Cloud, and Agentforce. Multi-certified. 15+ years in the ecosystem.
Building consultants into delivery leaders and managers into trusted advisors through structured coaching, accountability frameworks, and real-world mentorship at every career stage.
Repeatable frameworks, project review practices, role clarity, and continuous improvement rhythms that keep engagements on track and teams accountable to outcomes.
Practical application of Agentforce and emerging AI tools to improve delivery quality, client outcomes, and organizational capability. Not theoretical; deployed in production.
Translating between business stakeholders and technical teams. Making complexity legible to audiences from shop floor to C-suite, from Dreamforce stages to client war rooms.
Black Belt credentials earned in the field, not in a classroom. $2MM+ in verified savings. Continuous improvement applied to platform adoption, delivery processes, and team operations.
The community work that reflects how I lead, not just where I work.
"A great listener who can fine-tune the issue to get to the root of the matter in a very positive, educational way."
Stuart Edeal, Co-Lead, Twin Cities Salesforce User Group"Hardworking, honest, and has a great sense of humor that serves him well."
Greg Julson, former manager, Quanex Building ProductsLead the largest of five Twin Cities Salesforce user groups, planning and facilitating monthly events, managing speakers and sponsors, and building a vibrant community of practitioners. Organized and emceed the first annual five-group joint kick-off event in April 2026, drawing 100+ attendees.
Served 14 years in Scouting, 9+ years as Scoutmaster, guiding a troop that year-to-year averages a dozen active scouts. Known for servant leadership, wilderness training, and leading high-adventure backcountry expeditions focused on youth leadership development.
11X speaker at Dreamforce and community events across the country. Active contributor to the broader Salesforce ecosystem for more than 15 years through answers, mentorship, and community event leadership.
Recognized by Salesforce for community leadership, knowledge-sharing, and sustained contribution to the Salesforce ecosystem.
Presented at Salesforce's flagship annual conference and at community events across the country.
Earned in 2018 and again in 2025. Northern Star Council District G Spark Plug Award, 2025.
The principles that guide how I work, lead, and show up for the people around me.
Ambiguity is the enemy of good work. My job is to take complicated problems and turn them into clear requirements, practical solutions, and honest assessments.
Systems don't deliver outcomes. People do. The best framework in the world fails without buy-in, capability, and trust. I build both.
I hold people to high standards and I hold myself to them first. When things go sideways, we fix it and learn. That's what good teams do.
Whether it's a Six Sigma or Kaizen event, a retro on a Salesforce deployment, or coaching a consultant through a tough client situation, I'm always looking for what can be better.
I earn trust by showing up consistently, communicating honestly, and delivering on what I commit to. I expect the same from the people I work with and work for.
The best leaders I've had didn't hand me the solution. They gave me the tools to find it. I lead scouts, consultants, and delivery teams the same way: explain well, demonstrate, trust, and guide.
If you've made it this far, you have a sense of who I am. I'm a continuously improving systems thinker who cares deeply about people. I'm looking for work that lets me keep building teams, processes, and delivery frameworks. If that sounds like something worth a conversation, I'd love to hear from you.